Privacy Policy
Last updated: May 14, 2026
1. Information We Collect
We collect information that you provide directly to us when you create an account, make a purchase, or communicate with us. This may include:
- Personal Identifiers: Name, email address, and phone number.
- Billing Information: Payment details and billing address (processed securely via our payment providers).
- Usage Data: Information about how you use our eSIM services and website.
- Device Information: Information about the device you use to access our services, including eSIM compatibility data.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Providing and maintaining our eSIM services.
- Processing transactions and sending related information, including confirmations and invoices.
- Sending technical notices, updates, security alerts, and support messages.
- Responding to your comments, questions, and customer service requests.
- Monitoring and analyzing trends, usage, and activities in connection with our services.
- Personalizing your experience and delivering content relevant to your interests.
3. Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Our platform uses industry-standard encryption and secure protocols to ensure your data remains safe.
4. Third-Party Services
We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. This includes payment processors (like Stripe) and eSIM infrastructure providers. These third parties are authorized to use your personal information only as necessary to provide these services to us.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete the data we hold about you. If you wish to exercise any of these rights, please contact us at support@steadyesim.com.
7. Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: support@steadyesim.com
- By visiting the support page on our website