Help & Support

Need assistance? Find solutions, contact our team, or browse troubleshooting guides below.

Troubleshooting Guides

Activation Issue
Getting 'eSIM Code No Longer Valid' or 'Already Used'?
This error usually happens when a silent background activation succeeds, or when attempting to scan a QR code a second time.

1. Check your Device Settings First

In 90% of cases, the eSIM has already been successfully installed on your phone during the first scan, even if you did not see a confirmation screen. Attempting to scan the QR code a second time will trigger the 'code no longer valid' or 'already used' error.

How to check on iOS (iPhone):

  1. 1Go to Settings → Cellular (or Mobile Service).
  2. 2Look under the 'SIMs' or 'Cellular Plans' section for a new, inactive, or unnamed line (often labeled 'Secondary', 'Travel', or 'eSIM').
  3. 3If you see the new line, tap on it, turn 'Turn On This Line' to ON, and ensure 'Data Roaming' is enabled.

Still not working?

If you checked your settings and the eSIM profile is definitely not there, please contact us immediately. A rare network collision or race condition may have occurred, and our team will instantly reissue a new eSIM profile for you.

Quick Support Links

Submit Support Ticket
Open a ticket and get a response from our team within minutes.
Support Center
Browse our knowledge base, FAQs, and self-service help articles.
Feedback & Feature Requests
Suggest new features, report bugs, or upvote existing ideas on our Featurebase board.
Email Support
Reach us directly at support@steadyesim.com for any general inquiries.